Purchases & Refunds
You can pay both online and offline. Online payments are processed through a dedicated online payment vendor, ensuring completely secure payment. You may use Apple Pay, Google Pay, Credit Card and Debit Card to pay online (currently online payments are paused). For offline payments, you may use bank transfer, direct deposit or remittance services. Details about the payment methods are present on the Pricing and Details of Courses Page.
Our team will only consider your payment complete once we have received the amount in our bank account. Plus, the total and exact amount must be received on our end. If the amount isn't received or is received lower than it should be, we shall not activate any order.
Refund details are provided, along with the requirements and conditions, on the Pricing and Details of Courses page.
No. Part refunds are not offered.
Demos are NOT offered before purchase. You may check our YouTube or Free Education section which MAY have possible demos.
Course Material
The student must first go over section 1. It contains information, in each course, about (as applicable) Zoom Links, Course Breakup, Sections, and other important aspects of the courses. Only then should one consider the other sections of the course.
There can be three reasons why your course content is showing empty:
1. You are accessing a course different than the one that was provided to you at registration. To locate the right courses, login to the website. After logging in, go to the profile section. Once in the profile section, you will see enrolled courses - which are the ones you should acces.
2. Some of the course content is completed on the go. It becomes available as the course progresses.
3. In RARE cases, some courses are two sections for Notes, and two sections for Videos. Use the show more sections button in the curriculum to access more sections in such cases.
All steps are shown in detail on the Pricing and Details of Courses page.
Troubles with accessing live classes can be for any of the following reasons:
1. You have not yet registered on the Zoom registration link in the course. This link is available in the ZOOM LINK Section of the course curriculum. Steps to access the link are provided on Pricing and Details of Courses page.
2. You may have registered for another class's link. Remember, each COURSE has a separate link that has to be registered upon.
3. You have not gone over the recorded content for the course completely. Such content includes preliminary information that must be viewed before joining live classes.
4. The live class for that day has been cancelled or postponed.
5. You have accessed the class link at a different time compared to the scheduled class time.
Zoom is the application used to conduct live classes.
Our policies state that WhatsApp communication or any communication OUTSIDE discussion forums with the instructor or due to any course access related issues will NOT be entertained.
You may find the announcements section either:
1. By scrolling down and seeing it in the bottom bar next to other sections like Overview and Instructor.
2. Or by scrolling down and finding it below the course curriculum section.
Quizzes are self-check tests that can help you learn the material, revise it and check your progress.
Assignments usually get due when the relevant material from the course breakup section for a certain assignment is covered in the class. For example, if your course breakup states that Section 5.1 is an assignment for "Number Systems", then whenever the number systems topic is covered in the class, the assignment becomes due during that weekend. However, the instructor may update these times verbally in the class or through the announcements section.
Course Access
You will receive access to the course as soon as we activate it from our back-end system.
A single course purchase would offer you access to one complete course for a specific duration. Here, the duration of the course will be determined in advance, and the course access will remove as soon as the duration ends. You can purchase the course again to resume your progress from that point.
On the other hand, membership courses are based on regular membership renewals. Here, your course access will remain active as long as you keep renewing the membership subscription. Consider it more like the regular tuition system: a periodic payment for regular access.
For the free courses, open the course main page. As you scroll down, you will find the course curriculum section. Click on any of the curriculum item to open the course access view. From this view, you can access the different components of the course.
For paid courses, the process is the same as the free courses.The only difference is that after the course purchase and activation, you need to enroll yourself in the course from the course main page. Then, access the curriculum items from the curriculum section.
Here are some of the ways in which you can cope with the missed out material.
1. Each course has a videos section (some have 2 such sections) where you can find the recordings of the classes.
2. Your course is active until you appear in your final exams (CAIE/ Edexcel). We complete one round of preparation within 3-4 months. Therefore, you can cover the missed material in the next round.
3. We sometimes conduct classes separately on the weekend for new and late-enrolled students to help them cover the material they have missed out on.
4. We revise the material once after the first coverage before we start solving past papers.
All these methods can help a student cover the missed out material.
Error Messages And Issues
Such an issue is not on the website/ coding end. Instead, this issue is from the browser/ user-end. Basically, either of the two things may be the reason:
1. The browser cache has logged old website files, while the website or the JavaScript has been updated. The way to solve this issue is to remove the browser cache/ history - or use incognito mode.
2. The second reason may be an old/ outdated/ non-supported browser. In such a situation, you may either update your browser, or change the browser being used.
We have a content privacy and copyrights policy. Therefore, we do not allow direct printing of any course material. Instead, students may request the team to provide an alternate download method.
We have a content privacy and copyrights policy. Therefore, we do not allow copying of any course material.
Our website uses a dedicated server platform, and exceptional caching to ensure the best speed for website access. Therefore, if the website speed is slow on the user's end, it may be due to the following issues:
1. Your web browser has stored excessive prior caching files. In this case, either remove the cache, delete browser history, change the browser or use incognito mode.
2. The internet connection is slow. To correct this issue, please change the internet connection, or move to a location with better signals.
3. The browser is outdated. In this case, update the browser.
Have Any Queries? Reach Out To Our Team Today!
We Educate For A Change
Educate A Change believes in bringing real change through education.