Walekum Sallam, Wa Rahmatullah.
Please note the following going forward:
1. Courses are designed in a specific way after 10 years of teaching experience to ensure the best results. We communicate the entire method in our first communication, long before registration, to ensure that no accusations are levied later.
2. You not reading the communication (as you acknowledged above) is not a mistake on our end. It’s an error on yours. Accusing someone for an error made on your end isn’t justified under any exam pressure.
3. Please note, no matter the length of the messages, they are communicated in ADVANCE to ensure that such issues do not occur. In your login message, right at the top, it is clearly stated that the communication MUST be read and confirmed before accessing the course. It is also stated in line 4 of the same message, very clearly, that if you access the course, we assume that you have read the message completely and acknowledge its terms. It is stated that if a student does not acknowledge the terms, or for any reason can not go through the terms (Let’s say they are a tonne long, or they are hefty), then ask for a refund before accessing. The reason is simple, once accessed, all our material is in your hands. Let’s say a student screenshots it, and then asks for a refund, how is that fair to us?
4.The official response time on forum, as communicated in your BEFORE PAYMENTS MESSAGE is 1-2 BUSINESS DAYS.
5.For any complaints, a formal method has been provided. Please don’t cite tone as an excuse for not reading the communication that was sent multiple times before the said telephonic communication. Also, if any issue is present with the tone, we can share the call recording (official policy) which clearly shows that the tone was cooperative BUT we did tell you the facts constantly again and again, which resulted in you being ignited, saying things like “appsay nikal jaye ga”, “insan ka bacha bano”, “Haram kha rahay ho”. We can share the recording, not ONE Such word was used by us, despite the fact that you just acknowledged the issue occured because you didn’t even read the communication sent multiple times.
6. If you were confused about a communication, the method to ask was provided. Regarding whatsApp, again, the login message and payment message clearly states that we can NOT guarantee WhatsApp communication due to workload, and a failure to respond of WhatsApp or social media will not be considered an issue on our end. AGAIN, if you had an issue with this policy, you either should not have registered, or should have opted for a refund before accessing the course as this was COMMMUNICARTED BEFORE registration/ before first login.
7. I am genuinely sorry, but accusing someone multiple times when he trying to ask to that please read a communication that was sent days ago is not a mistake, its a choice- and its blatantly disrespectful. Paying someone does not give an open route to start accusing him just because you failed to read multiple messages communicating the same thing again and again, at least 4 times.
8. Your course announcements, ALSO mentioned in your login message with a link giving PICTURES on where to block or even a video showing where to click to access it, mentions that WhatsApp communication isn’t available – PLEASE stick to the forum.
Therefore, while I sympathize with the mistake you made, I am sorry but your accusations were unjustified.
I would, again, strongly suggest that read the login message. It provides video, link containing pictures and all things required for success in the course, and your exams.
Let me know when you have submitted at least the first 20 quizzes to the forum.
Thank you