Internal And External Communication: Demonstrate An Awareness Of Communication Barriers (Copy)
Cheat Sheet: 2.4.2 Communication Barriers
How Barriers Arise
| Barrier Type | Explanation | Example |
|---|---|---|
| Language/Clarity | Use of jargon or unclear language | Technical terms confuse non-specialists |
| Poor Technology | IT breakdowns or outdated systems | Email server crash delays info |
| Noise/Distractions | Physical disturbances | Loud factory floor during instructions |
| Long Chain of Command | Message passes through many levels | CEO → managers → supervisors → staff → errors |
| Attitude Problems | Lack of trust, conflict, low motivation | Worker ignores manager’s instructions |
| Cultural Differences | Different norms/meanings | Misinterpretation of gestures in global offices |
Written and Compiled By Sir Hunain Zia, World Record Holder With 154 Total A Grades, 7 Distinctions and 11 World Records For Educate A Change O Level And IGCSE Business Studies Full Scale Course
Problems of Ineffective Communication
- Mistakes made (wrong instructions followed)
- Poor customer service (complaints not handled properly)
- Delays in decision-making
- Reduced motivation among staff
- Loss of sales or reputation
How to Reduce/Remove Barriers
| Barrier | Solution | Example |
|---|---|---|
| Language/Jargon | Use simple, clear words | Replace “ROI metrics” with “profit measure” |
| Poor Technology | Invest in reliable IT systems | Use cloud services for backups |
| Noise/Distractions | Provide quiet spaces, written follow-up | Meeting held in conference room |
| Long Chain of Command | Flatten structure, use direct channels | CEO emails all staff directly |
| Attitude Problems | Build trust, encourage feedback | Open-door policy with managers |
| Cultural Differences | Provide training, adapt messages | Cross-cultural workshops |
Written and Compiled By Sir Hunain Zia, World Record Holder With 154 Total A Grades, 7 Distinctions and 11 World Records For Educate A Change O Level And IGCSE Business Studies Full Scale Course
Quick Revision Bullets
- Barriers = language, technology, noise, hierarchy, attitudes, culture
- Effects = mistakes, delays, demotivation, lost sales
- Solutions = clarity, training, direct channels, better tech, supportive culture
Written and Compiled By Sir Hunain Zia, World Record Holder With 154 Total A Grades, 7 Distinctions and 11 World Records For Educate A Change O Level And IGCSE Business Studies Full Scale Course